Refund policy

Returns & Refunds Policy

Last updated: May 2026

At SAL DE BAJA, we are committed to offering products of the highest quality. If there is any issue with your order, we will be happy to assist you.

Food Products

For hygiene and food safety reasons, we do not accept returns or exchanges of products that have been opened, consumed, or otherwise handled after delivery.

Eligible Claims

You may request a replacement or refund if:

You receive a product different from the one ordered.
Your product arrives damaged during shipping.
Your product has a defect resulting from the production or packaging process.

Reporting a Claim

Claims must be submitted within five (5) calendar days of receiving your order.

To help us process your request, please include:

Your order number
A description of the issue
Clear photographs of the product and its packaging

Please send your claim to:

info@saldebaja.com

Claim Review

Once we receive your information, we will review your request and contact you within a reasonable timeframe.

If your claim is approved, SAL DE BAJA may, at its discretion:

Replace the product at no additional cost
Issue a full or partial refund
Provide a store credit or discount code of equivalent value

Refunds

When applicable, refunds will be issued using the original payment method whenever possible.

Processing times may vary depending on your bank or payment provider.

Contact

If you have any questions regarding this Returns & Refunds Policy, please contact us at: